Read More

WebAdmin Console - Service Manager

The Service Manager acts as a control room for monitoring the server and controlling certain top-level functions. It provides the following features: (The Service Manager can be accessed by clicking on the Actions menu or from home page.)
  • Monitor the current status of the server, listeners, and virtual hosts.
  • Apply configuration changes with a graceful restart.
  • Enable or disable a particular virtual host.
  • View the server log through the log viewer.
  • Monitor real-time server statistics.
  • Download new versions or switch between installed versions.

Table of Contents

Server

Name - Server | PID | Actions | Apply Changes/Graceful Restart | Server Log Viewer | Real-Time Statistics | Toggle Debug Logging | Version Management

Listeners

Name - Listener | Status - Listener | Virtual Hosts Mappings

Virtual Hosts

Name - Virtual Host | Status - Virtual Host | Actions - Virtual Host | Enable | Disable | Restart - Virtual Host

Name - Server

Description

The unique name that identifies this server. This is the Server Name specified in the general configuration.

PID

Description

PID (Process ID) of the current server process.

Tips

The PID will change each time the server is restarted.

Actions

Description

Six actions are available from this menu: Graceful Restart, Toggle Debug Logging, Server Log Viewer, Real-Time Statistics, Version Manager, and Compile PHP.

Tips

The shell utility $SERVER_ROOT/bin/lswsctrl can be used to control the server processes as well, but requires a login shell.

Apply Changes/Graceful Restart

Description

By clicking Graceful Restart, a new server process will be started. For Graceful Restart, the old server process will only exit after all requests to it have been finished (or the Graceful Restart Timeout (secs) limit has been reached). Configuration changes are applied at the next restart. Graceful Restart will apply these changes without any server downtime.

Tips

Graceful restart takes less than 2 seconds to generate a new server process.

Server Log Viewer

Description

The Server Log Viewer is a convenient tool for browsing the current server log to check for errors or problems. The log viewer searches the server log file in blocks for the specified log level. The default block size is 20KB. You can use the Begin, End, Next, and Prev buttons to navigate a large log file.

Tips

The size of a dynamically generated page is limited by Max Dynamic Response Body Size (bytes). So if the block is too big, the page might be truncated.

Real-Time Statistics

Description

The Real-Time Statistics link leads to a page with a real-time server status report. This is a convenient tool to monitor the system. The report shows a snapshot of your server statistics. The refresh rate for this snapshot is controlled by the Refresh Interval drop-down list in the upper righthand corner. The report contains the following sections:

  • Server Health shows the basic server statistics, uptime, load, and anti-DDoS blocked IPs.
  • Server lists current traffic throughput, connections, and requests statistics.
  • Virtual Host shows request processing statuses and external application statuses for each virtual host.
  • External Application lists the external applications currently running and their usage statistics. The CGI daemon process lscgid is always running as an external application.
Many of the rows in the Real-Time Statistics feature a graph icon. Clicking on this icon will open a graph of that row's statistics updated in real-time. In the Server section, next to Requests, there is a link labeled (Details). This link takes you to the Requests Snapshot, where you can view detailed information on which clients are making certain kinds of requests or which aspects of your site are bottlenecking. The fields in the blue area allow you to filter the snapshot to isolate certain parts of your server or look for clients that are performing certain actions.

Toggle Debug Logging

Description

Toggle Debug Logging toggles the value of Debug Level between NONE and HIGH. As debug logging has an impact on performance and can fill up the hard drive quickly, so Debug Level should usually be set to NONE on a production server. This feature can be used instead to turn debug logging on and off quickly in order to debug a problem on a production server. Debug logging turned on or off in this way will not change anything shown in your server configurations.

Tips

Toggle Debug Logging will only work if Log Level is set to DEBUG. Important! Debug logging includes detailed information for each request and response. Active debug logging will severely degrade service performance and potentially saturate disk space in a very short time. This feature should only be used for a short period of time when trying to diagnose server issues.

See Also

Debug Level, Log Level

Version Management

Description

Version Management (found by clicking on the the version number at the top of the page) is a convenient tool to manage LSWS versions. It shows license info and information on all installed versions and available new releases.

  • If a new version has been released on the LiteSpeed website, and Check For Update is enabled, the new version will be listed with a Download link. If Download Updates is enabled, new versions will be automatically downloaded and the new version will be listed with an Upgrade link. Upgrade installs the new package and restarts the web server.
  • You return to a previous version by clicking the Switch To link. This will restart the web server with that version.
  • If you are sure that you no longer need an old installation, you can remove it by clicking the Delete link. This will permanently remove that copy.
Please note, service will not be interrupted during an upgrade or restart.

See Also

Download Updates, Check For Update

Name - Listener

Description

The unique name that identifies this listener. This is the Listener Name you specified when setting up the listener.

Status - Listener

Description

The current status of this listener. The status is either Running or Error.

Tips

If the listener is in the Error state, you can view the server log to find out why.

Virtual Hosts Mappings

Description

Shows currently established mappings to virtual hosts from a particular listener. The virtual host name appears in brackets and is followed by the matching domain name(s) for this listener.

Tips

If a virtual host has not been loaded successfully (fatal errors in the virtual host configuration), the mapping to that virtual host will not be displayed.

Name - Virtual Host

Description

The unique name that identifies this virtual host. This is the Virtual Host Name you specified when setting up this virtual host.

Status - Virtual Host

Description

The current status of a virtual host. The status can be: Running, Stopped, Restart Required, or Running - Removed from Configuration.

  • Running means the virtual host is loaded and in service.
  • Stopped means the virtual host is loaded but not in service (disabled).
  • Restart Required means this is a newly added virtual host and the server has not yet loaded its configuration.
  • Running - Removed from Configuration means the virtual host has been deleted from the server's configuration but it is still in service.

Actions - Virtual Host

Description

This field shows buttons to disable, enable, or restart the virtual host. Actions taken on one virtual host do not affect the rest of the web server.

Tips

It is good idea to disable a virtual host temporarily when updating its content.

Enable

Description

The Enable action starts up a stopped virtual host. This allows new requests to be accepted.

Disable

Description

The Disable action stops a running virtual host. New requests will not be accepted, but requests being processed will finish as usual.

Restart - Virtual Host

Description

The Restart action causes the web server to load the newest configuration for this virtual host. Requests being processed will finish with the old configuration. The new configuration will only apply for new requests. All changes to a virtual host can be applied on the fly this way.

Privacy Policy

Privacy Policy

LiteSpeed Technologies, Inc. (aka “LiteSpeed”) is committed to protecting your privacy. This policy ("Privacy Policy" or "Policy") explains our practices for our site, www.litespeedtech.com ("Site"). You can visit most pages of the Site without giving us any information about yourself, but sometimes we do need information to provide services that you request. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

LiteSpeed reserves the right to revise, modify, add, or remove provisions to this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the Effective Date to note the date of such changes. LiteSpeed encourages you to review this Privacy Policy periodically for any changes. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY LITESPEED TECHNOLOGIES AT THIS SITE.

Collection of Information

Personal Information.

LiteSpeed will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use our products or services if you do not provide the information requested.

Non-Personal Information.

LiteSpeed may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). LiteSpeed may associate Non-Personal Information with Personal Information if you register with the Site.

User Communications.

If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, blog comments, testimonials or any other form of communication between you and LiteSpeed or Submitted by you to the Site (collectively, “User Communications”).

Server Information.

If you use one of our software products such as LiteSpeed Web Server or LiteSpeed Web ADC, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., LiteSpeed or a LiteSpeed affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include information collected from you by LiteSpeed in the event that you request technical support services including without limitation, IP addresses, usernames, and passwords necessary to login to SSH, the root directory of the server upon which you installed the LiteSpeed software and any affected accounts including email accounts, control panel accounts, MySQL accounts, CMS accounts and other accounts.

Use and Storage of Collected Information

LiteSpeed may use Personal Information to create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.

We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.

LiteSpeed may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other LiteSpeed products and services. We may retain Non-Personal Information indefinitely.

We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide LiteSpeed products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. LiteSpeed may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.

Disclosure of Collected Information

LiteSpeed will only disclose Personal Information to third parties if acting under a good faith belief that such action is necessary, including but not limited to: (a) to resolve disputes, investigate problems, or comply with laws or regulations; (b) to enforce our Terms of Service; (c) to protect and defend the rights, property, or safety of our company or our users; or (d) in the event of a merger, acquisition or sale of all or substantially all LiteSpeed assets. Other than this limited activity, we do not share, sell, or rent any personal information to third parties.

You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.

LiteSpeed cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums, blog comments, or testimonials section. You should use your own judgment in disclosing this information on the Site.

Use of Cookies

“Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions on our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.

Security of Personal Information

We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

LiteSpeed uses industry-standard SSL-encryption to protect sensitive data.

In the event that LiteSpeed becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that LiteSpeed may notify you of such an event using the Personal Information previously provided.

You are responsible for maintaining your account’s security.

GDPR Statement

LiteSpeed Technologies values your users’ privacy. Although our software does not directly collect any personally identifiable information from visitors to your site, LiteSpeed may still be considered a data processor, as user information may be temporarily cached and/or logged, as outlined in this document.

Servers

LiteSpeed Web Server, OpenLiteSpeed, LiteSpeed Web ADC, and related software may record IP addresses as a part of normal logging. An access log and an error log may record visitor IP addresses and URL visited. The logs are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. This logging may be turned off through configuration. It is up to individual server administrators to come up with their own schedule for removing such logs from the file system.

Cache Solutions

Our cache plugins potentially store a duplicate copy of every web page on display on your site. The pages are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. All cache files are temporary, and may easily be purged before their natural expiration, if necessary, via a Purge All command. It is up to individual site administrators to come up with their own cache expiration rules.

LSCache for WordPress

In addition to caching, our WordPress plugin has an Image Optimization feature. When optimization is requested, images are transmitted to a remote LiteSpeed server, processed, and then transmitted back for use on your site. LiteSpeed keeps copies of optimized images for 7 days (in case of network stability issues) and then permanently deletes them.

Similarly, the WordPress plugin has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.

Neither of these features collects any visitor data. Only server and site data is involved.

Support Services

Sometimes, when you request technical support, LiteSpeed may ask for login credentials to various areas of your site. You may refuse to share such credentials, however refusal may impact LiteSpeed’s ability to provide the requested support services.

Upon completion of a support ticket, LiteSpeed immediately deletes all login credentials you may have shared.

Any user data encountered by LiteSpeed is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.

Contact Us

If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail info@litespeedtech.com.