Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Last revision Both sides next revision | ||
litespeed_wiki:cache:litemage:troubleshooting:support [2015/10/30 21:12] Michael Alegre |
litespeed_wiki:cache:litemage:troubleshooting:support [2016/05/03 14:10] Michael Alegre |
||
---|---|---|---|
Line 3: | Line 3: | ||
If you have any general questions about LiteMage, we provide free support on our [[https://www.litespeedtech.com/support/forum/|forum]]. | If you have any general questions about LiteMage, we provide free support on our [[https://www.litespeedtech.com/support/forum/|forum]]. | ||
- | If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid support service dedicated to quickly setting up LiteMage with as little hassle for you as possible. | + | If you are having any trouble with LiteMage installation, configuration, or troubleshooting, we provide a paid hourly support service. This service is fully refundable if we are not able to get LiteMage working for your custom site. |
- | To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "LiteMage Cache Setup". | + | To request these services, simply head to our [[https://store.litespeedtech.com/store/cart.php?gid=5|Support/Services]] page and click the "Order Now" button for "Hourly Support". |
- | {{ :litespeed_wiki:cache:lmsupport.png?nolink |}} | + | {{ :litespeed_wiki:cache:litemage:troubleshooting:store-hourly-support.png?nolink |}} |
- | + | ||
- | On the resulting page, select the level of customization of your Magento site and continue to checkout to place the order. | + | |
- | + | ||
- | {{ :litespeed_wiki:cache:lmcustomlevel.png?direct&800 |}} | + | |
Once the order has been placed, a support ticket will be automatically created. Please respond to this ticket with detailed information about your server setup. We will also require temporary ssh root access and your Magento Admin Panel login information. | Once the order has been placed, a support ticket will be automatically created. Please respond to this ticket with detailed information about your server setup. We will also require temporary ssh root access and your Magento Admin Panel login information. | ||
Line 19: | Line 15: | ||
**__Regarding 3rd Party Templates & Extensions:__** | **__Regarding 3rd Party Templates & Extensions:__** | ||
- | If your Magento setup is heavily customized, there may be conflicts between LiteMage and other 3rd party templates/extensions. In these cases where there is a conflict, we will often attempt to resolve the issue on our side, even going so far as to modify our internal code for compatibility. For a shortlist of known compatible 3rd party themes/modules, check out the [[litespeed_wiki:cache:litemage:installation?&#rd_party_support|3rd Party Support]] section of our installation page. | + | If your Magento setup is heavily customized, there may be conflicts between LiteMage and other 3rd party templates/extensions. In these cases where there is a conflict, we will often attempt to resolve the issue on our side, even going so far as to modify our internal code for compatibility. For a shortlist of known compatible 3rd party themes/modules, check out the [[litespeed_wiki:cache:litemage:supported_extensions|Know Supported Extensions page]]. |