Differences

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--- litespeed_wiki:cache:litemage:troubleshooting:installation-does-not-have-litemage-enabled [2016/05/06 14:19]
Michael Alegre created
+++ litespeed_wiki:cache:litemage:troubleshooting:installation-does-not-have-litemage-enabled [2017/05/05 20:41] (current)
Lisa Clarke
@@ Line 1: / Line 1: @@
-====== Error Message: "Your installation of LiteSpeed Web Server does not have LiteMage Cache enabled" ======
+~~NOTOC~~
+====== "LiteMage Cache not enabled" error message ======
-If you encounter the following error message at the top of the "LiteMage Configuration" section of your Magento Admin Panel
+====Symptom====
+The following error message shows at the top of the **LiteMage Configuration** section of the Magento Admin Panel
 {{ :litespeed_wiki:litemage-not-enabled.png?nolink |}}
-It means that you do not have LiteMage correctly enabled in your ".htaccess" file. To do this follow the [[litespeed_wiki:cache:litemage:installation#turn_on_the_litemage_module|Turn On The LiteMage Module instructions]] on our LiteMage installation page.
+====Cause====
+Two possible reasons:
+  - You don't have the proper license
+  - LiteMage is not enabled in the .htaccess file
+====Solution====
+Make sure you have [[litespeed_wiki:licenses:choosing-a-license|the proper license]] and also that [[litespeed_wiki:cache:litemage:installation#turn_on_the_litemage_module|LiteMage is turned on]] in .htaccess.