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litespeed_wiki:licenses:all-about-licenses [2015/07/30 20:53] Michael Alegre created |
litespeed_wiki:licenses:all-about-licenses [2019/10/18 20:42] (current) Jonathan Kagan [Do I get free support for paid license?] |
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| No. LSWS will detect if the server is on VPS, and will not run on a non-VPS environment with VPS license. | No. LSWS will detect if the server is on VPS, and will not run on a non-VPS environment with VPS license. | ||
| - | ==== The trial version is for 2-CPU only, how do I test if 1-CPU version satisfies what I need? ==== | + | ==== The trial version is for a Web Host Professional license only, how do I test if the Web Host Essential license satisfies what I need? ==== |
| You can create a listener for the IP that your main site associated with. set "Binding" to one process only. | You can create a listener for the IP that your main site associated with. set "Binding" to one process only. | ||
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| You can try LSWS on an different port, so it will not affect your current installation or cause any service down time. | You can try LSWS on an different port, so it will not affect your current installation or cause any service down time. | ||
| - | ==== If I upgrade from VPS license to 1-CPU Enterprise license, do I have to reinstall? ==== | + | ==== If I upgrade from a VPS/Ultra VPS license, do I have to reinstall? ==== |
| + | |||
| + | No, just like any other license you go through the [[litespeed_wiki:licenses:upgrade-or-downgrade-a-license|upgrade/downgrade]] process. | ||
| - | This will require a new order of 1 cpu license. (For other types of license [[litespeed_wiki:licenses:upgrade-or-downgrade-a-license|upgrade/downgrade]], you may be able to share the same serial number.) | ||
| - | In this case, just run the installer with Upgrade option. It is same as you upgrade from trial license to enterprise version. Installer with upgrade will not change any of your configuration or data. There is no service interruption since it will do a graceful restart when finish. | ||
| ==== How to check my current license? ==== | ==== How to check my current license? ==== | ||
| - | run command <code>lsws/bin/lshttpd -V</code> will list your current license information. | + | Run command <code>lsws/bin/lshttpd -V</code> It will list your current license information. |
| ==== I forgot to pay my monthly subscription fee, now my license expired and my server stopped. What should I do? ==== | ==== I forgot to pay my monthly subscription fee, now my license expired and my server stopped. What should I do? ==== | ||
| - | You can login to our on-line store and pay the monthly fee. Once the transaction goes through, you license will be automatically renewed within 10 minutes. On your server, just do license verification <code>lsws/bin/lshttpd -V </code>. Your new license key will be automatically retrieved. | + | You can log in to our online store and pay the invoice. Once the transaction goes through, you license will be automatically renewed within 10 minutes. On your server, just do license verification <code>lsws/bin/lshttpd -V </code>. Your new license key will be automatically retrieved. |
| - | ==== I did my purchase, but nothing happened? ==== | + | ==== I made a purchase, but nothing happened? ==== |
| - | You should receive our email notification with detailed instructions. If you are first time user with credit card payment, there is also instructions for ID verification. Sometimes, your mail server may reject this email and filter it as spam. You can also login to online store client area, you should be able to see your products, it has serial number there, you can just copy it and save to serial.no in the install directory. | + | You should receive an email notification with detailed instructions. You can also log in to our online client area. You should be able to see your products there. Your serial number will also be listed there; you can copy it and save to serial.no in the install directory. |
| - | If you have any issues, please create a ticket with license department from client area. | + | If you have any issues, please create a ticket with the license department from the client area. |
| ==== Do I get free support for paid license? ==== | ==== Do I get free support for paid license? ==== | ||
| - | Free community support is available through LiteSpeed [[http://www.litespeedtech.com/support/forum/|forum ]] and [[http://www.litespeedtech.com/support/wiki/|wiki]]. Email support and other support coverage can be [[http://www.litespeedtech.com/support/services/|purchased]]. | + | Free community support is available through LiteSpeed [[http://www.litespeedtech.com/support/forum/|forum ]]. Email support and other support coverage can be [[http://www.litespeedtech.com/support/services/|purchased]]. |
| ==== Where is my serial.no and license.key located? ==== | ==== Where is my serial.no and license.key located? ==== | ||
| - | under lsws/conf | + | Under lsws/conf |