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litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2018/03/29 15:17]
Michael Alegre [Could Not Match WordPress siteURL To A Known cPanel Docroot]
litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2021/10/06 15:19] (current)
Lisa Clarke Redirect to new Documentation Site
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-====== WHM Plugin - Cache Manager Error Status ====== +~~REDIRECT>​https://docs.litespeedtech.com/cp/cpanel/wp-cache-management/#​whm-plugin-cache-manager-error-status~~
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-While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an "​Error"​ status. +
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-[IMG] +
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-By hovering over the "​Error"​ text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them. +
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-===== Fatal Error Encountered During Action Execution ===== +
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-This message indicates that PHP encountered a fatal error while loading the WordPress environment and trying to perform some action.  +
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-**Cause:** This most commonly indicates that the installation is invalid in some way, such as a broken backup/testing installation that was detected during scan. +
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-**Resolution:​** Most of the time these installations can be ignored without issue. In the rare case where an installation is working without issue but detected with this error, please [[#|contact our support team]] for further investigation. +
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-===== Could Not Retrieve WordPress siteURL ===== +
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-This message indicates that the installation was successfully discovered as a valid WP installation,​ but siteUrl could not be retrieved from WordPress. +
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-**Cause:** WordPress'​ get_option() function failed to retrieve a siteUrl. ​  +
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-**Resolution:​** Since this error usually indicates some kind of database issue with WordPress, please [[#|contact our support team]] for further investigation if you know this to be a working WordPress site. +
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-===== Could Not Match WordPress siteURL To A Known cPanel Docroot ===== +
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-This message indicates that the siteUrl retrieved from WordPress did not match any known cPanel document roots. +
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-**Cause:** This error can be encountered in one of two ways.  +
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-The first being missing cPanel userdata for the installation. Without this userdata, the correct document root cannot be retrieved from cPanel. +
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-The second case is one in which the siteUrl set in the WordPress backend is incorrect. This can happen when the WordPress site is set up using mod_userdir (resulting in an IP being set for siteUrl) or the siteUrl has been changed to an incorrect value in the WordPress backend. +
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-**Resolution:​** Case 1: This can be resolved by validating this user account and domain in cPanelIf set up correctly, you should find an entry for the site in the /var/cpanel/userdata/​$user/​ directory. +
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-Case 2: This can be resolved by simply changing the value of siteUrl in the WordPress backend to use the site's fully qualified domain name. After which a document root match should be found. +
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-===== Could Not Find A Valid wp-config.php File ===== +
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-This message indicates that we could not find a possible wp-config.php file for that specific installation. +
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-**Cause:** When looking for an installation'​s wp-config.php file, the installations root directory and parent directory are both checked for a valid wp-config.php file. If one cannot be found, or the discovered wp-config.php file is believed to belong to a different WordPress installation (discovered in parent directory also containing a wp-settings.php file), this error is set.  +
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-**Resolution:​** Confirm that this installation has a valid wp-config.php file. If the wp-config.php file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory.+
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  • Last modified: 2018/03/29 15:17
  • by Michael Alegre