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litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2018/05/30 19:29] Michael Alegre Added "Timeout Occurred" section. |
litespeed_wiki:cpanel:whm-plugin-cache-manager-error-status [2019/05/09 13:04] Jackson Zhang |
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While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an "Error" status. | While using the Web Cache Management feature of our WHM plugin, you might occasionally see an installation listed with an "Error" status. | ||
- | [IMG] | + | {{ :litespeed_wiki:cpanel:whm-err-status-example.png?direct |}} |
By hovering over the "Error" text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them. | By hovering over the "Error" text, a small explanation as to the cause of the error will be displayed. Here we will list out and explain these possible errors and what can be done to fix them. | ||
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**Resolution:** Confirm that this installation has a valid ''wp-config.php'' file. If the ''wp-config.php'' file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory. | **Resolution:** Confirm that this installation has a valid ''wp-config.php'' file. If the ''wp-config.php'' file is kept more than 1 directory above the root installation using symbolic links, it will need to be moved to the installation root or parent directory. | ||
+ | ===== Unexpected Error Encountered! See webcachemgr.log for more information ===== | ||
+ | |||
+ | After migrating all cPanel WordPress accounts to another server,and then scanning to manage with LiteSpeed, the following error was noticed on almost all accounts: | ||
+ | |||
+ | /home/user1/public_html - Install skipped due to Error status. Please Refresh Status before trying again. | ||
+ | |||
+ | After refreshing the status, the error changed to the following, still on nearly all accounts: | ||
+ | |||
+ | /home/user1/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | /home/user2/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | /home/user3/public_html - Unexpected Error Encountered! See webcachemgr.log for more information. | ||
+ | ... | ||
+ | |||
+ | ''/usr/local/lsws/logs/webcachemgr.log'' showed the following: | ||
+ | |||
+ | 2019-02-04 17:30:07 [ERROR] /home/user1/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | 2019-02-04 17:30:07 [ERROR] /home/user2/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | 2019-02-04 17:30:07 [ERROR] /home/user3/public_html - Your PHP installation appears to be missing the MySQL extension which is required by WordPress. | ||
+ | |||
+ | It looked like the PHP configuration was wrong and was missing the MySQL module. | ||
+ | |||
+ | The cPanel MultiPHP Manager showed PHP 7.2 (alt-php72) was set to the system default PHP version, and all accounts inherited it. It appeared something was wrong with alt-PHP72 in this case. Changing the default to ea-php72 solved the problem, and all LiteSpeed Cache enabling errors disappeared. | ||
+ | ===== Could not include missing file ===== | ||
+ | /home/user/public_html - Could not include missing file /home/user/public_html/wp-load.php. | ||
+ | |||
+ | ===== Could not find matching document root ===== | ||
+ | /home/user/public_html/blog_old - /home/user/public_html/blog_old - Could not find matching document root for WP siteurl/servername example.com. | ||
+ | |||
+ | ===== Unexpected Error Encountered! Error establishing a database connection ===== | ||
+ | /home/user/public_html - Unexpected Error Encountered! Error establishing a database connection. | ||
+ | |||
+ | ===== Detected WordPress version as x.x. Version 4.0 required at minimum ===== | ||
+ | /home/user/public_html/example.com - Detected WordPress version as 3.4. Version 4.0 required at minimum. | ||
+ | | ||
===== Still Need Help? ===== | ===== Still Need Help? ===== | ||
If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. | If you are still running into issues after learning about the cases above, please [[https://www.litespeedtech.com/support|contact our support team]] for further assistance. |