Connection Reset

[pardis]

Hello :

Happy Christmas

Our customer report "connection reset " in their brwoser in slow down website load , after check log I see following log too many repeat in error log.

[STDERR] PHP Warning: Unknown: failed to open stream: No such file or directory in Unkn
own on line 0

I disables opcache , but not solved this issue.
any guide ... thanks

 

[mistwang]

You may need to try to reproduce the problem yourself, if you can, then turn on debug logging, check debug log entries relates to your IP.
You may need to strace the PHP process processing your request to find out what exactly happens.

 

[pardis]

Here code attached

 

[NiteWave]

I couldn't find any useful message in the debug.txt other than
>[STDERR] PHP Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

maybe fail to load a php extension .so ?

to debug in this direction, put a phpinfo.php on the problem site's document root,
1) see if phpinfo.php report any message in error log or stderr.log
2) check extensions in php.ini, see if any .so missing

 

[pardis]

1) see if phpinfo.php report any message in error log or stderr.log
2) check extensions in php.ini, see if any .so missing

No problem can see in phpinfo page.

Also you may know this problem occur for almost customer.

Regards

 

[NiteWave]

in phpinfo, check open_basedir and include_path, see if they're same between apache and litespeed.

 

[pardis]

i am not enable open_basedir on server so :
open_basedir : no value
include path : .:/usr/lib/php:/usr/local/lib/php

 

[mistwang]

The log shows that the custom error page is the source of the problem.

2014-12-25 01:50:28.644 [DEBUG] [xx.xx.xx.xx:24267-0#APVH_koreafnn] redirect to: URI=[/misc.php], QueryString=[google_seo_error=404]

Please disable the related "ErrorDocument 404 ..." directive, see if it can help.

 

[pardis]

Hello :

i am 4 years litespeed customer , but after upgrding litespeed to 4.20 we have many serius problem , even our customer send report too many connection and ... our log full of error , and we force disable eacceletor and other setting .

We used eaac on PHP 5.3.29 from few months without problem and after upgrade to new version php crashed ...
I suggest you check new version again.

Thank You

 

[NiteWave]

can you confirm: switch back to 4,2,19, the issues not exist ?
there should be no difference between 4.2.19 and 4.2.20 regarding lsphp.

We'd identify and resolve the issue ASAP too.
the quickest and best way is:
1) provide us the server's root access
2) among all the issues, find out the most problem one.
3) detail steps to reproduce the issue.

you can "Start a Conversation" to provide these info.

 

[pardis]

Thanks

Most problem connection reset ...

and then I check customer site :
2015-01-02 14:58:47.466 [INFO] [176.10.37.81:42783-0#APVH_xxxx.com][ACL] Access to context [/home/xxxx/public_html/] is denied!

 

[mistwang]

Please do a force reinstall of 4.2.20 to get the latest build.
/usr/local/lsws/admin/misc/lsup.sh -f -v 4.2.20

If the problem persists, we need temp root access to check the problem.